Measuring E-Commerce Churn: Essential Metrics A Comprehensive Guide To Understanding And Addressing Customer Attrition In E-Commerce
Introduction Measuring e-commerce churn rates is a crucial task for online retailers to understand customer attrition and implement strategies to retain existing customers. According to a study by McKinsey, e-commerce companies can save up to 10% of revenue by reducing churn rates 1 . In this comprehensive guide, we will explore the essential metrics for […]